Privacy Policy
Last updated: 22 October 2026
TXR Landscaping Contractors respects your privacy. This policy explains what information we collect through melbournelandscape.com.au, why we use it and how you can contact us about it.
Information we collect
When you contact us or request a quote, we may collect your name, phone number, email address, suburb, approximate project area and the details you provide about your landscaping project. We also receive technical and usage information when you visit the website, such as your browser, device, pages visited, referring website and campaign information.
Please do not include sensitive personal information in a quote request. The website form does not ask for payment card or bank details.
How we collect information
We collect information directly from you when you submit a website form, call us or otherwise contact TXR. The website may also collect technical and website-use information through cookies and similar technologies.
How we use information
We use enquiry and project information to respond to you, assess and prepare landscaping quotes, arrange site inspections, perform agreed work and communicate with you about your project. We use website and campaign information to understand how visitors find and use the site, measure advertising and improve our website and services.
Cookies, analytics and attribution
The website stores a first-party attribution cookie for up to 90 days. It records the first and most recent referral source, landing page and campaign identifiers so we can understand which channels generate enquiries. It is not used to store the contact details you enter in a form.
The website uses Microsoft Clarity to understand visitor interactions, including clicks, scrolling, page rendering and session playback. Where configured, it also uses Google Analytics to measure visits and campaign performance. These services may use cookies or similar technologies and process technical and usage information on their own systems. Clarity documentation says privacy-sensitive field contents are masked, but please do not enter sensitive information into the website. Read Microsoft's Privacy Statement and Google's Privacy Policy for more about their handling of data. You can limit cookies through your browser settings; some site features may work differently as a result.
When information may be shared
We may share information with service providers who help us host and operate the website, deliver analytics or receive and respond to enquiries. We share only what is reasonably needed for those purposes. We may also disclose information where required or authorised by law. We do not sell personal information.
Storage and security
Website quote requests are sent to TXR so we can follow up. We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure. We keep information for as long as reasonably needed to handle your enquiry, provide services, meet business and legal obligations, and resolve disputes.
Overseas handling
Our analytics providers, Google and Microsoft, operate services using global infrastructure. If analytics are enabled or used, technical and usage information may be processed or stored outside Australia, including in the United States and other countries where those providers or their service providers operate. The locations used can depend on the provider’s systems and settings. TXR also uses website hosting and email services to operate the site and receive quote requests; their data locations depend on the services configured for TXR.
Access, correction and privacy concerns
You may ask us to access or correct personal information we hold about you, or make a privacy complaint. Contact the Privacy Contact at TXR Landscaping Contractors by calling +61 3 8592 6472, writing to 32/99 Hallam South Road, Hallam VIC 3803, or using our website contact form. You do not have to use the form to make a request or complaint. Please tell us how you would like us to respond. We may take reasonable steps to verify your identity before providing access or making a correction.
We will acknowledge and investigate privacy complaints and aim to respond within 30 days. If you are not satisfied after contacting us, you may be able to complain to the Office of the Australian Information Commissioner.
Application of Australian privacy law
We aim to handle personal information transparently and in line with applicable Australian privacy requirements. Whether the Privacy Act 1988 (Cth) applies to a particular business depends on the business and its circumstances. Where the Act applies, we handle personal information in accordance with the Australian Privacy Principles.
Changes to this policy
We may update this policy when our website or information-handling practices change. The current version will be published on this page with its latest update date.